FAQ essentials
This section explains key terms and addresses the most common concerns about integration,
privacy, and platform benefits.
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01
What is event detection
AI algorithms identify patterns in market data that may signal upcoming liquidity events, ensuring you’re always informed.-
Detection
- Real-time
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02
How do I connect
Connect seamlessly to your firm’s systems using APIs or direct data feeds, guided by step-by-step documentation and support.- Integration
- Simple process
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03
Is my data secure
All user data is handled in compliance with Canadian privacy law, including encryption and access controls at every stage.
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Privacy
Fully compliant
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04
Who do I contact
Client support is available during business hours in English and French, with rapid escalation for urgent issues.
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Support
- Bilingual team
Your top questions answered here
Frequently asked questions Quick answers
Best practices for maximizing platform value
Regularly review alert history and trends
Schedule regular review sessions with your team to analyze alert patterns and update your event handling procedures. The platform provides logs for easy retrospective review and process refinement.
Customize alert settings for relevance
Activate only the most relevant notifications for your workflow. Tailoring your alert
settings will help prevent overload and keep attention focused on high-priority events.
Integrate with existing dashboards
Leverage the API integration features to connect the platform to your internal
dashboards. This makes ongoing monitoring smoother and centralizes data analysis.
Update contact details regularly
Keep your contact information current to ensure you receive important security updates
and service notifications without delay.